FREE SHIPPING

R&B guitars provides free shipping on our guitars.

The Lower 48. We offer free shipping to the contiguous 48 United States only.

Most orders ship same or next day. We strive to ship all orders within one business day, but some items require extra attention. Please allow time for thorough inspection, setup, and specialty packing.

Online orders only.  Does not count on guitars purchased at Kaye’s Music Tarzana.

Order doesn’t qualify? If you order doesn’t qualify or you require expedited shipping, we provide excellent shipping rates. Once you provide Zip Code in the shopping cart, we’ll present you with options and rates.

*Size and Weight Restrictions. Certain products are excluded from free shipping due to size and weight restrictions. Items that weigh 100lbs or more may incure shipping charges.

Returns. If you choose to return your order, we will deduct the cost of shipping from any refund. See our complete return policy.

HOW WE SHIP YOUR ORDER

Items eligible for FREE shipping: Every order will ship free via UPS Ground or USPS Priority or First Class mail. Exceptions include addresses outside the contiguous 48 United States, and items that are restricted from free shipping by the manufacturer. See our Free Shipping page for details.

We can ship UPS or Fed Ex:

At checkout we give you multiple UPS service options, each with an additional fee based on the weight and dimensions of the package. Before you complete your purchase you can calculate the exact cost for each option. All orders with expedited shipping options selected that are completed after 3:00 PM CST will be processed and shipped the following business day. If the item is eligible for free shipping, and you choose that option, the order will automatically ship with either UPS Ground or USPS (First Class or Priority Mail) depending on size and weight.

International shipping: Shipping quotes and prices do not include VAT or other import taxes which vary from country to country. Buyer is responsible for all import taxes and duty. Call us for International Shipping Rates.

Manufacturer’s Restrictions: Note that certain manufacturers put shipping restrictions on some products, including some products that cannot be shipped to international destinations.

HOW TO RETURN AN ITEM

If you decide you’d like to return an item, please fill out the Return Request form below. You will be issued a return authorization number (or RA#) then given easy instructions on how to get your product back to us safely and efficiently. Please see below for our policies on new, used, and vintage products.

New Items: Most new, untouched, unopened items may be returned within 30 days of the date of delivery for a full refund, less outbound shipping costs. Buyer assumes responsibility for all return shipping costs, unless return is a result of incorrect shipment or defective item. R&B Music reserves the right to refuse any return if item is not in new, untouched, or unopened condition.

Vintage & Used items: Most vintage & used items may be returned within 3 days from the date of delivery. Our unique and comprehensive quality certification process allows us to stand behind every vintage and used instrument we sell with the utmost confidence. If you are not satisfied, please contact us immediately as we must evaluate all vintage and used returns on a case by case basis. All vintage and used refunds may be subject to a small 5% restocking fee, as well as original outbound shipping costs. In-store vintage and used refunds are eligible for store credit refund only. Buyer assumes responsibility for all return shipping costs unless return is a result of incorrect shipment.

Some products are not returnable under any circumstances such as amplifier tubes, instrument pickups, guitar & bass strings, drum heads, drum sticks, software, books, earbuds, earplugs, microphones, harmonicas as well as any other products designed to come in contact with the mouth or ears due to sanitary concerns.

For orders paid using an American Express card, we may pass on an additional 3.5% fee of the purchase price to process your refund.

We strive to process all refunds within 2 to 4 business days of the return been received at our location. The time it takes for the refund to post to your account could vary based upon your bank’s processing times.

If you have any questions all 818-518-5625

Name:*
First: Last:

Email:*

Product#:*

Item You Wish To Return:*

Reason for Return:*

Additional Information: